Terms & Conditions

About us

This website (carpetsplus.co.uk) is operated by Carpets Plus Ltd, an independent flooring retailer based at Barker St, Norwich NR2 4TQ (“Carpets Plus”, “we”, “us”). By using this website, you agree to the terms set out below. If you don’t agree with them, please don’t use the site.

Using this website

You’re welcome to browse this site and use the contact form to get in touch. You agree not to misuse the site — for example, by attempting to gain unauthorised access to it, submit false or malicious information through our forms, or use it in any way that could damage or disrupt the site or its availability to others.

Quotes, estimates and orders

Prices, product availability, and information shown on this website are for general guidance only and do not constitute a binding offer. Any quote we provide, whether online, by phone, or in person, is an estimate and remains subject to a site measure where applicable. A binding contract for goods or fitting services is only formed once we’ve confirmed a written quote and you’ve accepted it — typically by paying a deposit or signing an order confirmation. Separate terms covering payment, delivery, fitting, and cancellation will be provided at that stage.

We aim to describe products (colours, textures, finishes) accurately, but due to screen display variation, we recommend viewing physical samples in our Norwich showroom before ordering.

Intellectual property

The content on this website — including text, images, and the Carpets Plus name and logo — belongs to Carpets Plus Ltd or its licensors, and is protected by copyright and trademark law. You may view and print pages for your own personal, non-commercial use, but may not reproduce, republish, or distribute any part of this site without our permission.

Third-party links and content

This site links to, or embeds content from, third-party services such as Google Maps. We’re not responsible for the content, accuracy, or availability of those third-party services, and using them is subject to their own terms and privacy policies.

Availability of this website

We do our best to keep this website available and up to date, but we don’t guarantee it will always be accessible, error-free, or uninterrupted. We may suspend, withdraw, or change any part of the site without notice.

Limitation of liability

Nothing in these terms limits our liability for things that can’t legally be limited, such as death or personal injury caused by our negligence, or fraud. Beyond that, to the fullest extent permitted by law, we’re not liable for any indirect or consequential loss arising from your use of this website. This doesn’t affect your statutory rights as a consumer.

Governing law

These terms are governed by the laws of England and Wales, and any disputes will be handled by the courts of England and Wales.

Changes to these terms

We may update these terms occasionally to reflect changes to our website or services. The current version will always be posted on this page.

Contact us

Questions about these terms? Email sales@carpetsplus.co.uk or call 01603 40 20 30.